In principle, our general privacy policy at https://www.zbmed.de/datenschutzerklaerung applies. The following special features apply to this website:
Contact form and e-mail contact / NFDI4Health helpdesk system
1. Description and scope of data processing
Our website contains a contact form that you can use to get in touch with us. If you decide to contact us via the forms, the data you provide will be transmitted to us and stored in a helpdesk system operated and managed by ZB MED. The data processing is carried out by ZB MED.
The following e-mail address will also be forwarded to the helpdesk:
The following information is requested from you in the contact form: your name, your e-mail address and your message to us. The time and date of your message are also saved. Your message may also contain any other personal data you wish to provide.
You will be asked to confirm that you have read and understood this privacy policy before contacting us via the form.
Helpdesk system
We use the open-source helpdesk software Zammad from Zammad GmbH, Marienstraße 11 in 10117 Berlin. By using a helpdesk system, we ensure that we can respond to enquiries and requests effectively and in a timely manner.
We use the data exclusively for the technical processing of enquiries and requests and do not pass them on to third parties. In the course of processing enquiries and requests, it may be necessary for us to request further data from you.
When you submit a message via the contact form, the helpdesk system creates a ticket for your enquiry or request and a user profile using the first name, surname and email address provided, if this does not already exist. All messages that you send us are automatically assigned to your user profile.
2. Legal basis for data processing
The legal basis for the processing of data transmitted to the helpdesk system is Art. 6 (1) (f) GDPR. ZB MED has a legitimate interest in processing this data in order to ensure the functionality and security of our data infrastructure for users in the event of problems, malfunctions and outages. The processing is also in the interest of our users, as it supports them with technical questions and problems.
3. Purpose of data processing
The personal data that you send us via a contact form is used to create a helpdesk ticket, which we can use to communicate with you and support you. The other data processed during the transmission of the contact form is used to prevent misuse of the contact form and to ensure the security of our helpdesk system.
4. Duration of storage
Although we plan to solve your problems quickly, the tickets you provide and the information they contain will be stored for a longer period of time in case you have any follow-up questions.
Tickets that are processed in accordance with Art. 6 (1) (f) will be deleted no later than 5 years after the problem to which they relate has been resolved. This will only delete the information in that particular ticket. Therefore, if you have opened several tickets, we may continue to store personal data about you.
5. Objection and cancellation options
Under certain circumstances, you have the right to request the deletion of the data we have stored about you. You can also object to the processing of your data by us. Further information can be found in our general privacy policy (https://www.zbmed.de/datenschutzerklaerung) in the section "Rights of the data subject".